Refunds and Returns

Your satisfaction is at the heart of everything we do. If you’re not completely happy with your purchase, we offer a straightforward returns and refund process to make things right.

Eligibility for Returns

• Customized or final sale items are non-returnable unless defective.
• Items must be returned within 14 days of receipt.
• Products must be in their original condition, with all tags and packaging intact.

How Refunds Work

• Once we receive your returned item, our team will inspect it and process your refund within 5-7 business days.
• Refunds are issued to the original payment method used for the purchase.

Note: shipping fees are non-refundable.

Exchanges

Want a different size, color, or product?

Exchanges are possible for the same item, subject to stock availability. Simply contact us to initiate the process.

How to Begin a Return or Exchange

Email us at info@solandfriends.com with your order number, item details, and the reason for return or exchange.

Our team will guide you through the process.